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Sync Orders

The Sync Orders Module can be used when an order needs to be pulled through to Admin.

Viewing Sync Orders​

To view the orders that need to be pulled through, navigate to Admin / Orders / Sync Orders.

Filtering Sync Orders​

filters

You can search sync orders on the following options:

  • Order Reference
  • PSP Reference

You can filter the results on the following criteria:

  • Date Created
  • Payment Gateway
  • Processed
  • Payment Vendor (only if the Payment Gateway is Adyen)
  • Payment Type (only if the Payment Gateway is Adyen)

Sync Order Fields​

Admin User: the user that created the sync order request

Date Created: the date when the sync order request was added

Order Reference: corresponds to the order that needs to be pulled through

Payment Gateway:

  • Adyen
  • PayPal
  • AmazonPay
  • Klarna
  • Laybuy

Processed:

  • No - the sync order request has not been processed yet
  • Yes - the sync order request has been processed

Process Responses:

  • Success: order successfully processed and synced to Admin
  • Success. Please allow 1 hour for the order to pull through.: order successfully processed but not synced to Admin yet
  • Failed to insert payment for order [orderReference] | [orderID].
  • Failed to update order status for order [orderID].
  • Invalid order data for reference [orderReference].
  • Order failed to pull through. Please contact yours.clothing@remarkable.net
  • Order already synced

Processed Successfully: shows if a payment entry for the order has been successfully created and the order status was changed to 4.

If the payment gateway is Adyen:​

The following information can be retrieved through Adyen by searching for the order reference.

Payment Vendor:

  • Can be found in the Merchant section -> Account.

paymentVendor

Payment Type:

  • Can be found in the Card details section -> Payment method.

paymentType

PSP Reference:

  • Can be found at the top of the page in the Adyen PSP reference section.

pspReference

Adding a Sync Order​

addSyncOrderForm

Mandatory fields:

  • Order Reference
  • Payment Gateway
  • If the Payment Gateway is Adyen, then these fields will be mandatory as well:
    • Payment Vendor
    • Payment Type
    • PSP Reference
danger

If the sync order entry has Processed: Yes but Processed Successfully: No, the sync order will need to be readded.

note

Please allow a few hours for an order to pull through to Admin.